Infrastructure management: Provides technical services for support of the IT infrastructure including solution monitoring, help desk, technical response, backup/recovery, security services, asset management, storage management, load balancing, hosting facilities, "burstable" bandwidth and other services as may be needed to guarantee application availability, performance and security. The success of ENS is the result of several key factors, including: an aggressive approach in understanding and meeting our clients' needs, rigorous selection and development of a highly qualified professional staff, on-going involvement of senior management in all contractual assignments, and, most importantly, the establishment of a total corporate environment committed to providing superior quality in all our services and products. In today's rapidly advancing technological environment, we must continue to focus on these success criteria to maintain a progressive course that is beneficial for both our customers and our future. Our customers enjoy the flexibility and responsiveness of a small company, while receiving the highest level of technical and management competence. Our goal is to provide the greatest value professional services and products to our clients by attracting and retaining the industry's most qualified personnel motivated by a positive corporate environment. Our past success is directly related to our talented and dedicated staff, and our future success is no less so. We recognize that our most valued resource is our employees. ENS recognizes the crucial role that technology plays in the core mission and operations of many businesses in today's competitive global environment. ENS has the insight, skills, key resources and proven ability to exploit the rapidly changing technology environment which ensures that our clients receive high quality services to prepare for tomorrow with integrated solutions today... IT Services: Large and small businesses alike depend on desktop and network computer support services to conduct business. Businesses, especially smaller ones, simply can't afford to have vital systems go down. Larger businesses frequently contract with national IT service organizations for services such as network monitoring, preventative maintenance and remedial repair of critical desktop and network systems. Unfortunately, this level of service has not been accessible to smaller businesses.. until now. Emerging Network Solutions offers desktop and network computer repair and support services designed specifically to meet the unique needs of small and mid-sized businesses. Hardware and Network Support: Custom solutions that moves beyond the desktop to provide heterogeneous lifecycle management and user support of desktops, mobile and wireless devices, related printers, LANs and WANs, as well as next-generation operating system and applications software. Tailored to meet your specific requirements. Full system rollouts, day-to-day maintenance and remote management are just a few of the possibilities. Custom solution you can count on today. Virtual Private Networks (VPN)(VPNs) provide safe, secure communication for private data traveling across the public Internet. Through encryption, authentication and access control, your network's privacy is protected. VPN tunnels are ideal for LAN-to-LAN and extranet connections, or for providing secure Internet access to your network. ENS can easily expand your secured network by adding VPN connections. Security & Firewall Services: A single breach of security from outside or from within your organization can cripple your business. In this environment, you need a new level of vigilant network protection a comprehensive solution that will keep pace with the rapidly changing world of Internet security. We've redefined managed security, offering you a wide variety of scalable solutions to vigilantly protect your network against crippling security attacks. ENS employs industry-leading Firewalls to reliably examine each network packet seeking entry to, or exit from, your network. Our security strategies and solutions meet the security needs of your business. Our security technology protects your valuable information assets while allowing your business to connect to the Internet with confidence. Disaster Recovery Services: As you rely more on more on your data ENS is there to protect it. Our proactive service approach helps keep your data in place. However, for those times when things really goes wrong, ENS also provides Disaster Recovery services. As an extension of our services we offer this unique program for when those disasters do occur. By creating relationships with data recovery centers throughout the world, we have the ability to get your data restored by some of the top recovery centers. We work together with these recovery centers to ensure your data is completely recovered so that no data is missed. For our large corporate and government customers, ENS offers offsite data storage and redundancy services. Built to mirror the main data center, it offers the redundancy, security, and ease of mind most data dependant customers demand. These services are highly secure and built to provide our customers an immediate data center should emergencies arrive and the customer requires a fully functioning office within hours. Support: Emerging Network Solutions, Inc.. understands that information technology is more essential to business than ever before. We provide measurable value to clients by increasing their productivity, competitiveness, and profitability. Meeting the demands of today's technology requires continuous change and flexibility to incorporate proper support services. ENS has grown to meet and exceed those demands by evolving our business around our customers needs. Industry analysts note that organizations are implementing enterprise asset management programs to manage their cost within the IT infrastructure. With an asset tracking solution, organizations can effectively manage and leverage the IT assets that employees depend on for their core job functions. This leads to improved end-user productivity and substantial cost savings. Our Asset Tracking programs assist you with identifying, tracing, and managing your information technology assets. This service provides the processes and technology to initiate and maintain complete inventories, including the make, model, price, configuration, location, support costs, and upgrade recommendations for all hardware, software, and peripherals. As the growing number of employees are exposed to newer technologies within an organization, call volumes on support shall increase significantly. Poorly implemented support services can drastically reduce productivity levels while employee dissatisfaction is likely to increase. Our Help Desk Service is an extension of your support team. We provide you with an immediate contact and schedule for a technician's arrival. Staff work jointly with account representatives and the field service manager to ensure that communications are maintained with the customer and technician throughout the open-call status. Follow-up is immediate upon call completion making the customer aware of the problem and it's resolution. Technicians: Our Technicians are selected through our " 3 Step Filter" Process where we screen them for their knowledge, experience, friendliness, enthusiasm, and references in order to select the best of the best to become a ENS team technician. Basically, if we wouldn't want the applicant in our own home or office we don't want them in yours either. We strive to keep you, our customer, safe and satisfied. Technicians certified by ENS carry a number of industry standard certifications or equivalant real world experience or both. They are also team players and good communicators. ENS' service management system ensures this.